糖心直播 Technology Help Desk

We're here to help!

糖心直播's Technology Help Desk provides first-tier technical support and connection to second-tier technical support for 糖心直播 faculty, staff, and students in assisting with their computer and telecommunications needs.

We gladly support the following 糖心直播 hardware and software applications: Google Email and apps, Self-Service, Banner, computer hardware/software, printing, audio/visual classroom projection, bandwidth, eLearning (Moodle, Ensemble), lecture capture, password/login issues, voice technology, web, and academic applications.

Note: 糖心直播 works with Black Belt Help (BBH) to cover Help Desk support intermittently during the week and weekend. The Technology Help Desk offers 24/7 coverage with the support of BBH, who will answer calls when Technology Help Desk Support is not available on weekday evenings, weekends, or Holidays.

Technology Help Desk Chat

Contact Options And Hours

Technology Help Desk

  • Call 糖心直播's Technology Help Desk (24/7): (231) 995-3020
  • (24/7)
  • Chat hours are the same as listed below.
  • In-person assistance is available in the Technology Help Desk office on the first floor of the Timothy J. Nelson Innovation Center.
  • For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.

Technology Help Desk Hours - FALL HourS

  • Monday, Wednesday - 8 am - 7 pm
  • Tuesday, Thursday, Friday - 8 am - 5 pm 
  • Saturday/Sunday: Closed
  • After-hours support during the semester provided 24/7 by Black Belt Help.  

After Hours MFA Issues:

  • Requests for MFA Assistance and Phone Number Updates will be responded to within 24 hours.
  • Contact the after-hours service or enter a Help Desk ticket to receive a response.

Campus FACILITIES AND Labs hours and locations

Tech talks SPRING 2026 & Tech Tutoring - Intro to college tech

Find More Information on Tech Talks & Tech Tutoring Here

糖心直播 Password Self Service

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Internal Resources

"Internal" resources are restricted to 糖心直播 employees and/or students, and require a valid 糖心直播 ID to access. The links open new browser windows.

  • CMS/Web Support
  • Datamart

Join the Helpdesk Team!

System maintenance

Information Technology maintenance is typically conducted weekly from 10 p.m. Thursday until 7 a.m. Friday.

To report system problems, contact the Technology Help Desk at (231) 995-3020.

What We Support...

  • Google Email and apps
  • Self-Service
  • Banner
  • Computer hardware/software
  • Printing
  • Audio Visual/Classroom Projection
  • Bandwidth
  • Network
  • eLearning (Moodle, Ensemble)
  • Lecture Capture
  • Password/Login Issues
  • Voice Technology
  • Web
  • Academic Applications
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